Extremely upset with this seller. Trying to explain how bad the quality was and they threatened me.

Extremely upset with this seller. Trying to explain how bad the quality was and they threatened me.

Thank goodness the majority of customers are not like this person.


Comb and Scissors sterling silver charm .925 x 1 Hairdressing charms IDBU0410

Oh my goodness.
On 3rd August, Your comments via Amazon messages were.
“This is not .925 silver!!! It’s fake !!! It’s plastic!!! I have it checked!!! It’s garbage ”
On the 4th August, we explained that the item IS sterling silver, complies with all UK laws and asked what tests were performed and by whom.
We explained that you could seek help from Trading Standards or seek legal representation or return to us for a refund.
On the 7th August 21:30, you responded with
I want to return this because I’m not satisfied with it
On the 7th August 22:44, you opened an A-z claim
“Customer wants to return the item however there is no response from seller hence claim filed.”
We responded to the A-z case at 00.27 saying please return for a refund.
Amazon themselves decided to refund the customer with no financial loss to ourselves.
12th August, Amazon place the comb and scissors charm on hold as the customer had claimed it was fake.
Amazon requires proof.
13th August we find the invoice and proof to verify that it is sterling silver.
Amazon agrees and reinstates the charm listing on the 14th August.

Breaking Bad chemical element charms, will you be getting more if these all sell ?

Once these chemical element charms are sold, will you be getting any more in stock? Also, do you have any other element charms? thanks

as far as I am aware our supplier still makes these as they still show.
There are two which SHOULD show on the link below.

Bromine Br Element sterling silver charm .925 x 1 Chemical charms CF5484Barium Ba Element sterling silver charm .925 x 1 Chemical charms CF5485

Barium and Bromine.
The are from Breaking Bad Tv series, BUT some people just like them as the chemical elements.
I have to say that they are not the fastest sellers, so they may be around for a while.

Lastly please be aware that as this supplier is outside the UK, we only order from them every 1-2 months due to their shipping costs of around £200.
So it is possible that we could do our stock order and two days later someone purchases the chemical symbols then we may not get more for a few months.
VERY unlikely, but a possibility.

If we can help any further then please let us know
Kind regards Simon

On your medical alert disc pendant WSSDOV1MA, can anything be engraved like medical condition Medication ICE details

unfortunately, we do not have engraving facilities, but a number of customers do get their allergies or conditions or Emergency contact details, engraved on the reverse.
A couple of the customers went to Timpsons, but check out their prices first as they can vary considerably.
I hope that helps a little but If we can help any further then please let us know
Kind regards Simon

On your oval medical alert disc sterling silver pendant WSSDOV1MA, can anything be engraved on medal medical condition Medication ICE details


Oval medical alert disc sterling silver large charm pendant .925 x 1 WSSDOV1MA

Big Ben’s bongs to fall silent until 2021 for repairs

Dear old Big Ben is to get some renovations, as BBC News reported earlier  http://www.bbc.co.uk/news/uk-politics-40922169

Although our charms don’t make a sound, if you need a reminder of this famous English landmark, then our Big Ben charms should fit the bill.


Big Ben London England sterlng silver charm .925 x1 Houses of Parliament CER1010

Do you think some engraving will fit on the back of the cat charm SSLP4041



thankyou for the question.
To be quite honest, No.
The charm, as you may have seen from the extra images against the ruler, is quite small.
Even though some engravers can use lasers now and will be able to engrave very tiny letters, I think that with 2 initials and the date, it would be barely legible.
The only way to be sure would be to show the ebay listing to an engraver and see what they think.
I hope the above helps a little but If we can help any further then please let us know
Kind regards Simon
Hi there I am after a good luck cat charm for my sisters wedding to give to go on her bouquet which is silver. Do you think that this would be big enough to have 2 initials and date eg 1x/x/xx engraved on the back for her? Thanks (I like the face of this one it looks like her cat!!)


Can I have a clip added to the medical chart charm DKC42833?

 thankyou for the question.
 We have lobster clips available to purchase.
 The link below SHOULD show the clips.
 The most popular is the 9mm which is quite small and I would say either the 11mm would proably suit better but of course entirely up to you.
 PLEASE PLEASE add a note at checkout asking us to attach the clip and we will do so.
 We use to do it automatically but some people complained as they wanted for different purposes.
 I hope the above helps but if we can help further then please let us know
 Kind regards Simon


Hi, would it be possible to have a clip added to this charm as its a present and how much would it cost? Many thanks wXXXXX

Pack of 5 Bees small sterling silver charms .925 Bee charm CI300518-XX05 . Are the rings soldered?

Unfortunately the jump rings are NOT soldered.
We don’t have soldering facilities but we always recommend customers have the open rings soldered by they own local jeweller.
I hope that helps but if we can help further then please let us know
Kind regards Simon
Pack of 5 sterling silver bee charms
Hello, is the jump ring on these bee charms open or soldered? Thanks

Sterling silver toothpick, is it stamped 925

Google Übersetzer

Ja die Klinge oder Spitze ist mit “925” gestempelt und das ganze Element ist aus Sterlingsilber.
Die zusätzlichen Bilder, die auf Amazon erscheinen, zeigen die Stempelmarke, aber es ist sehr sehr klein.

Wenn wir weiter helfen können, dann lass es uns wissen
Mit freundlichen Grüßen Simon


Google Translate

yes the blade or tip is stamped with “925” and the whole item is sterling silver.
The extra pictures that appear on Amazon show the stamp mark but it is very very small.

If we can help any further then please let us know
Kind regards Simon


On 13/07/2017 14:47, sXXXXXXXn  wrote:
------------- Anfang der Nachricht -------------

der Zahnstocher, 925 Sterlingsilber 1 x Zahn Anhänger Charm Schlüsselanhänger Plektrum CE5045,
Ist die Spitze aus Silber ?

------------- Ende der Nachricht -------------

Coffee Bean sterling silver charm on 9mm clip. Is it hallmarked ?

thankyou for the question and it is no bother at all.
Sadly a no on all fronts.
The charm is not hallmarked and not stamped.
I shall put our FAQ on hallmarking below.
3mm is pretty big so unfortunately no, the clip will not open that wide.
Most people find that the charm will fit a standard Thomas Sabo bracelet as the clip is a 9mm, which is the length of clip.

I hope the above makes some sense but if we can help futher then please let us know
Kind regards Simon

The charm is available on ebay under the following link


on Amazon


or on our website


********** FAQ START HALLMARKING ************************
** Please note the below is based on UK (English) Law and may not be the same in your own country **
Hallmarking – Learn More About the Law – https://theassayoffice.co.uk/uploads/files/Assay_Office_Birmingham_Dealer_Notice_2015.pdf
Some items are exempt from hallmarking.
To learn more about HALLMARKING visit www.theassayoffice.co.uk as a start.
If an item is under these weights they DONT have to be hallmarked.

1 gram for gold, 0.5 grams for platinum and 7.78 grams for silver.
The manufacturers dont tend to unless they have to as it costs extra money and takes extra time.

Although the items maybe exempt from hallmarking they still have to be as described otherwise this breaks the trades description act and the UK law
Eg you cannot describe an item as 9 carat gold when it is actually gold plated or you cant describe an item as sterling silver when it is 800 standard silver.

All the suppliers we deal with are very particular about hallmarking when needed, as they dont want to be breaking the law.  Mistakes do sometimes happen but due to the legal implications this is VERY rare.

The item still has to be as described.
If an item is described as Silver it has to be at least 800 parts of pure silver per 1000 parts
If an item is described as Sterling Silver it has to be at least 925 parts of pure silver per 1000 parts
If an item is described as Britannia Silver it has to be at least 958 parts of pure silver per 1000 parts
There is also an extra mark 999 which is for 999 parts of pure silver per 1000 parts

There are other exemptions but this can be very complex. For more information about English hallmarks you can start with the Birmingham assay office www.theassayoffice.co.uk
Hallmarking – Learn More About the Law – http://www.theassayoffice.co.uk/images/pdfs/Hallmark%20guidance%20Notes%20FINAL.pdf
********** FAQ END HALLMARKING ************************


Hi there.

Is the charm hallmarked? And will the clip attach to a 3mm wide bracelet? (There is a stopper at each end just over 4mm wide)

It isn’t obvious from the photos so I am sorry to bother you

Kind regards

Shame on Post Office Money credit cards!!!!

7th July 2017 10:06am

I was horrified to see that I had “Purchase Interest” of £37.86 on my Post Office Money credit card.  I was so sure that I had a direct debit in place, but maybe I had dreamt the whole thing and it was my own fault. So I phoned Post Office Money cards and after finishing security I explained the issue.  The lady on the phone told me there was no direct debit set up and hadn’t been one.  I couldn’t understand as I was so sure, but within a minute or two she had asked if there was anything else she could help with, but I declined the kind offer.

Online, it appears that you can only search through a years worth of statements, but luckily I have paper statements going back years.  After a quick rummage I found some in 2014 and 2015 clearly showing there HAD been a direct debit set up.  Redialling the telephone number and again going through the security, I then spoke to Nathan who politely took me through a few more security bits.  I explained the situation to him and he said he couldn’t see back that far.  Sad when technology limits you in such a way and lucky for paper, ehhh.

I reiterated that I was looking at several statements and they showed a direct debit had been in place and I wanted to know why it appeared that it was, no longer.  He went away for a few minutes and came back apologising for the wait.  It appears that although the direct debit had been in place, because I was a good boy and actually made overpayments so that not so much money came out of my account,  this meant that NO money had been coming from the direct debit as I had been clearing the balance in full.  Apparently, after a year of no direct debits, POST OFFICE MONEY, according to Nathan, cancel the direct debit, which is of course in the terms and conditions.

What should I do next, I thought.  I had been polite and courteous, as it wasn’t Nathan’s fault, so decided to ask, as a gesture of goodwill, if they would refund the Purchase Interest of £37.86.

Nathan didn’t have that authority, so he went away again and apologised for putting me on hold again.  He came back with a “No”.

“Wow”, I thought, “How Sad”.

I then said, I would like a copy of the terms and conditions, to which he agreed, and I believe they will be posted or emailed.  I am sure the relevant text will be in there and that’s life, but how sad that I would not have been notified that the direct debit had been cancelled.

I can’t resist mentioning our sterling silver money charms B-)


Doing a good old internet search, it appears that it is standard practise with banks and dormant Direct Debits.