Extremely upset with this seller. Trying to explain how bad the quality was and they threatened me.
Thank goodness the majority of customers are not like this person.
Oh my goodness.
On 3rd August, Your comments via Amazon messages were.
“This is not .925 silver!!! It’s fake !!! It’s plastic!!! I have it checked!!! It’s garbage ”
On the 4th August, we explained that the item IS sterling silver, complies with all UK laws and asked what tests were performed and by whom.
We explained that you could seek help from Trading Standards or seek legal representation or return to us for a refund.
On the 7th August 21:30, you responded with
I want to return this because I’m not satisfied with it
On the 7th August 22:44, you opened an A-z claim
“Customer wants to return the item however there is no response from seller hence claim filed.”
We responded to the A-z case at 00.27 saying please return for a refund.
Amazon themselves decided to refund the customer with no financial loss to ourselves.
12th August, Amazon place the comb and scissors charm on hold as the customer had claimed it was fake.
Amazon requires proof.
13th August we find the invoice and proof to verify that it is sterling silver.
Amazon agrees and reinstates the charm listing on the 14th August.